Returns, Exchanges, and Refunds
We stand behind our products and want to ensure you are fully satisfied.
Solely in the following three circumstances, we will refund your purchase amount, subject to a $5.00 restocking fee:
1. The NELLA did not arrive at your Physician’s office, at the Physician’s office address you provided, in time for your appointment.
2. The Comfort Socks did not arrive at the address you provided.
3. Your Physician did receive the NELLA but refused to use it during your exam.
In any such event, you will need to return any items you did receive. Follow the instructions provided below under Returns. Once the item or items are received, we will refund your purchase price by applying a credit to the payment card in your account, less the $5.00 restocking fee.
If you did not receive any of the items you should have received under a valid order, please call our Customer Service team at [Phone Number][PTW2] and provide your Order Number.
If you or your Physician receive any CEEK Product that is defective or damaged, you can return that item and we will exchange it. Please call our Customer Service team at [phone number][PTW3] . Be prepared to provide your Order Number. See Returns below for instructions on returning CEEK Products. Once the defective product has been received, we will send you a replacement product.
Please be aware that there are no returns on orders of the NELLA Comfort Kit except in cases where the product is defective or damaged (as described under Exchanges, above) or as described in the Refunds section of these Terms, above.
To return an item, call our Customer Service team at [phone number[PTW4] ]. We will advise you on how to properly return the CEEK Products and will provide you with an RT number. Please reference that RT number in all related correspondence.
When you return any CEEK Products, Title to those CEEK Products, and all risk of loss shall, shall not pass to us until we receive those items.
We will ship only to valid mailing addresses in the 48 contiguous United States. Title to CEEK Products will be shipped FOB our plant and all risk of loss shall pass to you immediately upon our delivery of the CEEK Products to a common carrier. You are solely responsible for providing us with accurate shipping information and a valid phone number and/or email address. If any CEEK Product is returned to us because of your failure to provide accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the CEEK Product to us or for us to re-send the CEEK Product to you. Refunds will not be issued for any order that is refused by the intended recipient or that cannot be delivered due to an address error.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Your privacy is very important to us, which is why we’ve created a separate Privacy Notice in order to explain in detail how we collect, use, share, secure, and store your private information. Our Privacy Notice is included under the scope of these Terms. To read our Privacy Notice in its entirety, click here[PTW5] .
Limitation of Warranties
By using this Website, you understand and agree that all Content is provided “as is.” We make no representations, guarantees, or warranties about the suitability, completeness, timeliness, reliability, legality, or accuracy of our Content available on this Website for any purpose.
UNLESS OTHERWISE EXPRESSED, CEEK EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Furthermore, you understand and agree that any Content downloaded or otherwise obtained using this Website is provided at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such Content.
No information or advice, whether expressed, implied, oral or written, obtained by you from us or through any of the Content of this Website, shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in these Terms.
Limitation of Liability
To the full extent allowed by applicable law, you expressly understand and agree that any claim against us shall be limited to the lesser of $100 or the amount you paid, if any, for the use or purchase of CEEK Products or Services. we will not be liable for any direct, indirect, incidental, consequential, or exemplary loss or damages which may be incurred by you as a result of using or purchasing our Content or CEEK Products or Services, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime, whether foreseeable or not, even if we had been advised of the possibility of such damages.
Your sole and exclusive remedy for any claims or disputes involving us that are not waived by these Terms will be to discontinue your use of this Website and to seek a refund of the money you paid to us, capped in accordance with the prior paragraph.
You agree to indemnify and hold harmless CEEK and its affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account, or your use of the Content of this Website, including CEEK Products or Services. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under these Terms. In such event, you shall provide us with such cooperation as is reasonably requested by us. You may not settle any claim covered by this indemnification provision or admit any liability on the part of CEEK without our prior written approval.
All Content available on this Website, including but not limited to text, graphics, site name, code, images, and logos, are the intellectual property of CEEK, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display, or transmission of any of the Content of this Website is strictly prohibited.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our Website and Content with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected illegal or fraudulent activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Content we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This Website is controlled by us from our offices located in the State of Oregon, USA[PTW6] . It can be accessed by most countries around the world. Each country has laws that may differ from those of Oregon or the United States. By accessing this Website, you agree that the statutes and laws of Oregon, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this Website and the purchase of any CEEK Products or Services through this Website.
Any action to enforce these Terms shall be brought in the federal or state courts located in Portland, Oregon, USA. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Entire Agreement; Severability; No Waiver
These Terms, together with our Privacy Notice and any policies that we post on this Website, constitute the entire agreement between you and CEEK with respect to these Terms and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and CEEK with respect to such Terms or the subject matter thereof. If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions
will remain in place and the invalidated provision will be deemed replaced by an enforceable provision that most closely reflects the intent of you and CEEK.
Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of that right or provision or any other rights or provisions included within the Terms.
How to Contact Us
If you have any questions or comments about these Terms as outlined above, you can contact us via:
Telephone: 1-855-559-CEEK (8am-8pm EST)
You may also contact us at:
CEEK Women’s Health, Inc.
2175 NW Raleigh Street, Suite 110 Portland, OR 97210